Polycom SoundPoint IP 321 (2200-12360-025)

Polycom SoundPoint IP 321 (2200-12360-025)

Polycom SoundPoint IP 321 (2200-12360-025)

The SoundPoint IP 321 is a two-line SIP phone that delivers superb sound quality as well as a wide range of supported business telephony features. The SoundPoint IP 321 phone has a single 10/100 Ethernet port and is designed for common areas, such as lobbies, hallways, and break rooms, as well as various wall-mounted deployments.

Two lines Support of shared line presence 3-way local conferencing Built-in XML microbrowser IEEE 1329 Type 1-compliant speakerphone IEEE 802.3af PoE One 10/100 Ethernet port Protocol: SIP



Service & Support

1 year



Features and Benefits

Superb Sound Quality The SoundPoint IP 321 phones feature a full-duplex IEEE 1329 Type 1-compliant speakerphone with Polycom’s legendary Acoustic Clarity Technology that delivers excellent sound quality and enables noise-free and echo-free conversations that are as natural as being there. Enterprise-Grade Feature Set The SoundPoint IP 321 phones deliver through an intuitive user interface a full feature set encompassing both traditional business telephony features such as call hold, park, pick-up, transfer, and three-way local conferencing, and more advanced capabilities such as shared call/bridged line appearance, hosts built-in XML microbrowser, and distinctive call treatment. Efficient Installation and Provisioning The SoundPoint IP 321 phones are engineered to make installation, configuration, and upgrades as simple and efficient as possible. The phones’ standard base stand can be reversed to become a wall mount, eliminating the need for a separate accessory. Built-in IEEE 802.3af PoE circuitry enables flexible deployment options and savings on cabling expenses.


Up to 2 lines with up to 8 simultaneous calls


- 102 x 33 pixel-graphical LCD - Message Waiting Indicator (MWI) LED

Feature Keys

- 3 context-sensitive “soft” keys - 2 line keys with bi-color (red/green) LED - 2 feature keys (“Menu” and “Dial”) - 4-way navigation key cluster with center “Select” key - 2 volume control keys - Dedicated hold key - Dedicated headset key - Dedicated hands-free speakerphone key - Optional Messages Key - Dedicated microphone mute key - Dedicated 2.5-mm headset port compatible with most monaural mobile phone headsets

Headset And Hearing Aid Compatibility

- Compliant with ADA Section 508 Recommendations: Subpart B 1194.23 (all) - Headset Compatibility - Hearing Aid Compatible (HAC) handset for magnetic coupling to approved HAC hearing aids - Compatible with commercially-available TTY adapter equipment

Audio Features

- Full-duplex hands-free speakerphone with Polycom - Acoustic Clarity Technology: Type 1 compliant with IEEE 1329 full duplex standards - Frequency response - 300Hz - 3300Hz for handset, headset and hands-free speakerphone modes - Codecs: G.711 u/A, G.729A (Annex B), and iLBC - Individual volume settings with visual feedback for each audio path - Voice activity detection - Comfort noise fill - DTMF tone generation / DTMF event RTP payload - Low-delay audio packet transmission - Adaptive jitter buffers - Packet loss concealment - Acoustic echo cancellation - Background noise suppression

Call Handling Features

- Shared call / bridged line appearance - Flexible line appearance (one or more line keys can be assigned for each line extension) - Distinctive incoming call treatment / call waiting - Call timer - Call transfer, hold, divert (forward), pickup - Called, calling, connected party information - Local three-way conferencing - One-touch speed dial, redial - Call waiting - Remote missed call notification - Intercom - Automatic off-hook call placement - Do not disturb function

Other Features

- Interoperability with Microsoft LCS 2005 for telephony and presence: compatibility with Microsoft Office Communicator and Windows Messenger 5.1 Clients - Enabled for Polycom Productivity Suite - Local feature-rich GUI - Time and date display - User-configurable contact directory and call history (missed, placed and received) - Wave file support for call progress tones - Unicode UTF-8 character support. Multilingual user interface encompassing Danish, Dutch, English (Canada/US/UK), French, German, Italian, Norwegian, Russian, Spanish, Swedish

Protocols Supported

IETF SIP (RFC 3261 and companion RFCs)

Network and Provisioning

- Single 10/100 Mbps Ethernet port - Manual or dynamic host configuration protocol (DHCP) network setup - Time and date synchronization using SNTP - FTP / TFTP / HTTP / HTTPS server-based central provisioning for mass deployments - Provisioning and call server redundancy supported - Web portal for individual unit configuration - QoS Support – IEEE 802.1p/Q tagging (VLAN), Layer 3 - TOS, and DSCP - Network Address Translation (NAT) support for static configuration and “Keep-Alive” SIP signalling - RTCP support (RFC 1889) - Event logging - Syslog - Local digit map - Hardware diagnostics - Status and statistics reporting


- Transport Layer Security (TLS) - Secure Real-time Transport Protocol (SRTP) - Shipped with X.509 certificate installed - Encrypted configuration files - Digest authentication - Password login - Support for URL syntax with password for boot server - HTTPS secure provisioning - Support for signed software executables


- Built-in, auto-sensing IEEE 802.3af Power over Ethernet (Class 1) - External universal input AC adapter (optional; 24V DC @ 500mA)

Standards And Approvals

- FCC Part 15 (CFR 47) Class B - ICES-003 Class B - EN55022 Class B - CISPR22 Class B - AS/NZS CISPR 22 Class - VCCI Class B - EN55024 Class B - EN61000-3-2; EN61000-3-3; EN-61000-6-1 - ROHS compliant - Anatel - GOST - C-tick - CCC


- CE Mark - EN 60950-1 - IEC 60950-1 - NRTL - CAB/CSA-C22.2 No. 60950-1-03 - AS/NZS 60950-1


Operating Conditions - Temperature: 0 to 40C (+32 to 104F) - Relative Humidity: 5% to 95%, non-condensing Storage Temperature - -40 to +70C (-40 to +160F)

Package Features

Comes With - SoundPoint IP 321 console - Handset with handset cord - Base stand - Network (LAN) cable - Quick Start Guide - Product registration card Size - 6.7 in x 5.7 in x 6.9 in x 1.4 in (17 cm x 14.5 cm x 17.5 cm x 3.5 cm) Weight - 1.37 lb (0.625 kg)