Avaya 9641G one-X IP Deskphone

Avaya 9641G one-X IP Deskphone

Avaya 9641G one-X IP Deskphone

Avaya one-X is a portfolio of communications solutions which deliver a powerful and consistent communications experience for the end user — across a variety of devices and interfaces. Avaya one-X solutions provide intelligent access to Intelligent Communications, to drive productivity and competitive advantage. Avaya 9641G IP Deskphone is a multi-line premium deskphone ideally suited for Essential users (people who spend considerable amounts of time on the phone) who rely on intelligent communications and productivity enhancing capabilities. The 9641G has a color graphical display, larger touch screen and, high definition audio quality. A specially-designed version of the unique Avaya Flare Experience collaborative interface takes advantage of the 9641’s color touch screen. Integrates with Avaya Aura.

User type: Navigator 4.2 x 2.3 inch color touch display 24 administrative buttons 0-5 softkeys Integrated gigabit internet (GigE) PoE Class 2 Protocols supported: H.323 + SIP Custom face plates Wideband audio



Service & Support

1 year



Key Features & Benefits

Key Features and Benefits - Delivers high definition audio that will delight any employee, particularly those who spend a lot of time on the phone and/or frequently have multi-party conference calls. - Facilitates access to information through an easy-to-read, high resolution color display - Speeds completion of common tasks with intuitive prompts on the touch screen and easy one-touch access from the “home” screen to other applications - Supports enhanced productivity by improving call control and management through a graphical display that anticipates user intentions and makes contextual menus, prompts and instructions easy to read - Supports reduced energy consumption and costs through Power-over-Ethernet Class 2 design with “sleep mode” Avaya Flare Experience Avaya Flare Experience on the Avaya 9641G Deskphone (SIP version only)* takes advantage of the large, color display to deliver touchscreen calling and easy access to a select group of features that are critical to collaboration, including: - Microsoft Outlook Integration: Download up to 250 contacts from Outlook into the phone’s directory. To make a call or send an IM, simply scroll through your phonebook and press the icon. - Consolidated Phonebook/Call-IM History: Store up to six phone numbers for up to 250 contacts and see a history of recent calls and IMs for each one. - Avaya Aura Conferencing: Use the Avaya Flare touchscreen interface to set up a call, add/drop participants, hold a sidebar conference, make another call, send an IM—all while the conference call is in progress. - Instant Messaging: For Instant Messages, the Avaya Flare Experience provides both a touchscreen keyboard as well as a set of pre-written IMs (e.g., “I’m on a call, I will call you back.”). - Browser: A built-in browser, based on WebKit, supports HTML and Javascript to let you access websites and enterprise applications. Contact Center Model An adaptation of the 9641G designed for contact centers takes advantage of the touch screen to simplify access to a range of features for enhancing agent productivity, such as handling greetings, monitoring calls in the queue, updating status and quickly completing many other day-to-day tasks. An optional contact center faceplate (eliminating the handset) and/or dual headset adapter make it a valuable addition to any contact center.* * = Available as of 2Q 2011

Hardware Specifications

- Color display 4.1 inches x 2.3 inches (10.4cm x 5.9cm) - Configurable line appearance/ feature key buttons - Touch Screen - 4 position adjustable tilt display - Permanently-labeled feature buttons: speaker, mute, headset, contacts, home, history, message, phone, forwarding, volume (separate volume levels in handset, speaker, ringer, and headset) - Red LEDs for speaker, mute, headset, message and history - 24 administrative buttons with 5 lines displayed (configuration dependent) - Wideband speakerphone - 0-5 Softkeys - Ergonomic hearing aid compatible handset supporting TTD acoustic coupler - 2 message waiting indicators - 360-degree visual alert for incoming calls and voice mail - Rich, classic, alternate ringtones - Reversible wedge stand for desktop or wall-mount use and dual-position flip stand - Bluetooth and DECT headset support with adapter - Integrated Bluetooth headset support (available as of 2Q 2011) - Ethernet (10/100/1000) line interface - Secondary Ethernet (10/100/1000) line interface - IEEE PoE 802.3af class 2 device

Software Specifications

- SIP protocol support on Avaya Aura - H.323 protocol support - Standards-based codec support: G.711, G.726, G.729A/B G.722 (G.726 is not available in SIP) - Supports the following languages: Arabic, Brazilian Portuguese, Simplified Chinese, Dutch, English, Canadian French, Parisian French, German, Hebrew, Italian, Japanese (Kanji, Hiragana and Katakana), Korean, Latin American Spanish, Castilian Spanish, and Russian.


- Avaya Aura Communication Manager 3.1.4+ and greater (H.323) - Avaya Aura Communication Manager 6.0 with Avaya Aura® Session Manager 6.0 or Avaya Midsize Business Template 5.2.1 (SIP) - IP Office 6.1 Maintenance Release or greater (H.323) - Local or centralized electrical power through a 802.3af switch, or local power supply. - HTTP file server