Avaya 9621G one-X IP Deskphone

Avaya 9621G one-X IP Deskphone

Avaya 9621G one-X IP Deskphone

Avaya one-X is a portfolio of communications solutions which deliver a powerful and consistent communications experience for the end user — across a variety of devices and interfaces. Avaya one-X solutions provide intelligent access to Intelligent Communications, to drive productivity and competitive advantage. The 9621G IP Deskphone is a multi-line deskphone ideally suited for Essential users (people who spend considerable amounts of time on the phone). The 9621G has a graphical color display, large touch screen and integrated Gigabit interface. A specially-designed version of the unique Avaya Flare Experience collaborative interface takes advantage of the 9621’s color touch screen. Integrates with Avaya Aura.

User type: Essential user 3.7 x 2.1 inch color touch display 24 administrative buttons 0-5 softkeys Integrated gigabit internet (GigE) PoE Class 2 Protocols supported: H.323 + SIP Custom face plates Wideband audio



Service & Support

1 year



Key Features & Benefits

Key Features and Benefits - Delivers high definition audio that will delight any employee, particularly those who spend a lot of time on the phone and/or frequently have multi-party conference calls. - Facilitates access to information through an easy-to-read, high resolution color display - Speeds completion of common tasks with intuitive prompts on the touch screen and easy one-touch access from the “home” screen to other applications - Supports enhanced productivity by improving call control and management through a graphical display that anticipates user intentions and makes contextual menus, prompts and instructions easy to read - Supports reduced energy consumption and costs through Power-over-Ethernet Class 2 design with “sleep mode” Avaya Flare Experience -Avaya Flare Experience on the Avaya 9621G Deskphone (SIP version only) takes advantage of the large, color display to deliver touchscreen calling and easy access to a select group of features that are critical to collaboration, including: - Microsoft Outlook Integration: Download up to 250 contacts from Outlook into the phone’s directory. To make a call or send an IM, simply scroll through your phonebook and press the icon. - Consolidated Phonebook/Call-IM History: Store up to six phone numbers for up to 250 contacts and see a history of recent calls and IMs for each one. - Avaya Aura Conferencing: Use the Avaya Flare touchscreen interface to set up a call, add/drop participants, hold a sidebar conference, make another call, send an IM—all while the conference call is in progress. - Instant Messaging: For Instant Messages, the Avaya Flare Experience provides both a touchscreen keyboard as well as a set of pre-written IMs (e.g., “I’m on a call, I will call you back.”). - Browser: A built-in browser, based on WebKit, supports HTML and Javascript to let you access websites and enterprise applications. Contact Center Mode - A model of the 9621G designed for contact centers takes advantage of the touch screen to simplify access to a range of features for enhancing agent productivity, such as handling greetings, monitoring calls in the queue, updating status and quickly completing many other day-to-day tasks.

Hardware Specifications

- Color display – 3.7 inches x 2.1 inches (9.5 cm x 5.4 cm) - Touch Screen - 4-position adjustable tilt display - Permanently-labeled feature buttons: speaker, mute, headset, contacts, home, history, message, phone, forwarding, volume (separate volume levels in handset, speaker, ringer, and headset) - Red LEDs on speaker, mute, headset, message and history - 24 administrative buttons - Wideband speakerphone - 0-5 Softkeys - Ergonomic hearing aid compatible handset supporting TTD acoustic coupler - Bluetooth and DECT headset support with adapter - Two message waiting indicators - Reversible wedge stand for desktop or wall-mount use and dual-position flip stand - Ethernet (10/100/1000) line interface - Secondary Ethernet (10/100/1000) line interface - Optional IEEE PoE 802.3af adapter registers as class 2 device

Software Specifications

- SIP protocol support - H.323 protocol support - Standards-based codec support: G.711, G.726, G.729A/B, G722 (G.726 is not available in SIP) - Supports the following languages: Arabic, Brazilian Portuguese, Simplified Chinese, Dutch, English, Canadian French, Parisian French, German, Hebrew, Italian, Japanese (Kanji, Hiragana and Katakana), Korean, Latin American Spanish, Castilian Spanish, and Russian.


- Avaya Aura Communication Manager 3.1.4.+ and greater (H.323) - Avaya Aura Communication Manager 6.0 with Avaya Aura Session Manager 6.0 or Avaya Midsize Business Template 5.2.1 (SIP) - Local or centralized electrical power through a 802.3af switch, or local power supply - HTTP file server